1. Support
  2. Frequently Asked Questions

How do I update my personal information?

Steps to update personal information:

  1. Navigate to the borrower portal
  2. Log-in 
  3. Once on the dashboard, locate the person icon in the top right hand corner
  4. Click My Profile
  5. Click the Edit button 
  6. Update your information 
  7. Click Submit

Your email, first and last name cannot be updated within the borrower portal. 

To change your name, please email support@ecofinancing.com with the details of your request along with a copy of the appropriate legal documentation which has your updated name. For name change due to marriage, a copy of the marriage certificate is preferred. In case of divorce, a copy of the divorce decree is preferred. However, a copy of a driver’s license or social security card reflecting the change is acceptable in both cases.


Eco Financing Support

Phone: (888) 291-0347

Email: support@ecofinancing.com


Hours of Operation: Monday through Friday, 9:00 AM - 6:00 PM Pacific Standard Time