1. Support
  2. Frequently Asked Questions

What if my temporary password expires?

Your temporary password expires after 5 days of receiving the email.

If you attempt to log-in to your account with the expired temporary password you will be sent an email with a new temporary password quickly after your attempt.

If you cannot locate the original email with the temporary please reach out to the customer service team here so they can reset it for you.

If you have already created a borrower portal account click here for more information on resetting your password, please see reset password FAQ


Eco Financing Support

Phone: (888) 291-0347

Email: support@ecofinancing.com


Hours of Operation: Monday through Friday, 9:00 AM - 6:00 PM Pacific Standard Time