1. Support
  2. Loan Servicing & Payments

Why can’t I turn off auto-pay?

If you chose a loan with an incentivized APR rate you opted in an auto-pay required loan type.  

You can update the bank account, but auto-pay will remain on once your new account is linked.


Eco Financing Support

Phone: (888) 291-0347

Email: support@ecofinancing.com


Hours of Operation: Monday through Friday, 9:00 AM - 6:00 PM Pacific Standard Time